Agency VA provides managed call center services for insurance carriers by leveraging its offices both in the United States and internationally. This global presence allows us to tap into a diverse pool of skilled professionals with expertise in various aspects of insurance, including:
Through our strategic capabilities, we offer a low-cost blended service offering for both complex and simple back-office tasks.
Our skilled professionals handle a wide range of tasks efficiently, including:
Thanks to the global talent we enlist – nearly any need you have can be satisfied by our teams!
Our proprietary in-house employee tracking software, AVA, plays a central role in managing and monitoring our team’s performance. AVA tracks and records hours worked, providing valuable insights into employee productivity and ensuring accurate compensation. Additionally, it monitors the percentage of busyness throughout the day, giving us a better understanding of workloads and optimizing resource allocation.
Furthermore, AVA captures screenshots and tracks tasks, including phone calls, duration, and the type of inquiry handled. This comprehensive monitoring system not only helps in quality control but also enables us to analyze and improve our processes continually.
Overall, Agency VA’s managed call center services offer a cost-effective and efficient solution for insurance agencies seeking high-quality back-office support. With a vast knowledge base spanning hundreds of years in the insurance industry, supported by cutting-edge technology like AVA, we provide a seamless and reliable experience for our clients, allowing them to focus on core business activities and achieve greater success in their endeavors.
Below are 3 of our carrier support packages we’ll be offering fall 2023. If you have any questions contact us to learn more!
To ensure the highest level of service quality and security, we adhere to SOC 2 data security compliance, providing a robust and safe environment for handling sensitive information. Our end-point management system further enhances data security and confidentiality.
One of our key advantages is our commitment to legal payroll compliance. By adhering to all relevant labor laws and regulations, we ensure that our team is well taken care of, promoting a positive work environment and enhancing productivity.
Ready to learn more about how Agency VA can benefit your business? Contact us now!