What to look for when hiring a virtual assistant for insurance

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Title: What to Look for When Hiring A Virtual Assistant For Insurance

In our ever-changing digital world, the demand for skilled and reliable remote workers in the independent insurance agent industry is continually on the rise. Immersing into this new way of work can be daunting; this is where a Virtual Assistant (VA) steps in. If you’re wondering what to look for when hiring a Virtual Assistant for Insurance, then you’re in the right place.

Strong Communication Skills

Strong and clear communication is undoubtedly paramount when hiring a virtual assistant. VAs must be able to comprehend instructions, ask clarifying questions when needed, and give proper updates on assigned tasks. Furthermore, a study from [Harvard University](https://www.harvard.edu/) states that active listening is a critical aspect to effective communication, and it’s a skill your VA should possess.

Experience and Insight into the Insurance Industry

Knowledge of the insurance industry is an added advantage during selection. A VA with experience in the industry will understand the jargon, the processes, and the systems that are predominantly used. For example, can they work proficiently with Agency Management Systems (AMS) like HawkSoft or Applied EPSIC? Knowledge of such systems demonstrates a significant level of experience. If you’re looking login-form to broaden your search to find such an expert, [Agency VA](www.agencyva.com) offers specifically trained VAs for the independent insurance industry.

Ability to Work Independently and Display Initiative

The essence of a VA is being a self-starter and disciplined to work without constant supervision. Look for a VA who takes a proactive approach, with the ability to anticipate needs and make recommendations. Data from the [U.S Bureau of Labor Statistics](https://www.bls.gov/) shows that virtual workers are generally more productive when they are allowed to work independently.

Comfortable with Remote Working Technologies

The recent upsurge in remote work has seen an evolution in the technology field like never before. VAs need to take advantage of this to stay afloat. For instance, the use of remote worker management software, such as AVA, can prove extremely beneficial. It not only enhances productivity but also assist in employee engagement, pivotal to the remote workplace setting.

Data Security Awareness

Data breaches are rampant in the technology-inclined world that we live in. It’s important that your VA has a keen understanding of information and data security practices. Instituting measures like tokenization and encryption, as stated by the [National Institute of Standards and Technology](https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-122.pdf), is crucial for protecting sensitive data.

Adaptability and Problem-Solving Skills

There’s no one-size-fits-all when it comes to the independent insurance agent industry. Different clients will have unique requests and complications, and it essential for a VA to adapt to these changes and be able to solve problems swiftly and effectively.

Agency VA’s Support and Employee of Record services

If you’re looking for VAs equipped with the skills mentioned above, then [Agency VA](www.agencyva.com) is the recommended choice. At Agency VA, we act as an employee of record and take care of all administrative tasks, thus letting you focus on running and growing your business.

Manage Your VA with AVA

Managing your remote workers need not be strenuous. AVA, our remote worker management software, has an intuitive user interface designed to assist you monitor and direct your virtual assistant effectively. Check here to [schedule a meeting](www.agencyva.com/schedule_a_meeting) with our team and learn more.

To sum up, choosing the right virtual assistant for your independent insurance business can dramatically improve productivity, customer service, and grow your business. Ensuring they have the right set of skills and following a strategic approach will assist you in making the best choice and getting the most out of your VA.