Title: Virtual Assistants for 24/7 Customer Support in Insurance
In today’s hyper-connected global economy, client interaction shouldn’t have to halt at 5 PM. Package that alongside the rising consumer expectations for round-the-clock service and the increasing use of digital platforms, it’s clear that deploying virtual assistants (VAs) for 24/7 customer support in insurance is not just an option, but a necessity.
For the independent insurance agent industry, this transformation can be taxing. How exactly does one navigate this digital minefield, and can virtual assistants really handle a sophisticated system like insurance?
Those answers may surprise you. Whether you’re an independent insurance agency owner, an insurance agent, or even an interested onlooker, let’s deep-dive into how exactly virtual assistants can revolutionize your customer support system.
##The Changing Landscape of the Insurance Industry
The insurance industry has traditionally been a face-to-face business. However, recent trends show a considerable shift towards online processes. The [National Association of Professional Insurance Agents](https://www.pianet.com/issues-of-focus/technology/2014/piasurveyfindsemailwebmostcommonwaystoconnectwithclients021914) found that over two-thirds of independent insurance agents now use email communication as the primary mode of interacting with their clients. Additionally, almost 85% use their agency website as a primary marketing tool.
##Enter Virtual Assistants
More work does not have to mean more stress for an insurance professional. This is where virtual assistants come into the picture. By outsourcing routine tasks to virtual assistants, agencies can free up their in-office staff to dedicate their time on the more essential parts of their business.
##Why Choose a Virtual Assistant for 24/7 Customer Support in Insurance
####Reduced Overhead Costs
Hiring a full-time staff for 24/7 customer service can be costly. However, a virtual assistant gives you flexibility in scheduling and budgeting. This is something that [research from Stanford University](https://nbloom.people.stanford.edu/sites/g/files/sbiybj4746/f/wfh.pdf) supports, noting that companies that employed remote work saw significant increases in productivity and reductions in costs.
####Round-the-Clock Coverage
We live in an age of immediate gratification. Consumers demand round-the-clock service. A virtual assistant strategically deployed can offer 24/7 customer service, instantly meeting your clients’ inquiries, quotes, policy changes, and claim submissions, to name a few.
####Scalability
Independent insurance agents and agencies often face high seasons and low seasons. Virtual assistants can be scaled up or down depending on your needs, allowing flexibility that a traditional in-office team may not offer.
##Agency VA – Your Partner in Managing Virtual Assistants
Sourcing talent, hiring, training, and managing virtual assistants can be a daunting task. That’s where Agency VA comes in. Agency VA specializes in placing virtual assistants in the insurance industry.
To make the onboarding process smoother, Agency VA also employs AVA, a unique remote worker management software designed with agencies in mind. AVA allows seamless integration of your VA with your team and provides the tools you need to effectively manage and measure performance.
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You don’t have to navigate the world of virtual assistants and remote work on your own. [Schedule a meeting with the team at Agency VA](https://agencyva.com/schedule-meeting) to learn more about how having a virtual assistant can maximize your agency’s productivity.
Embrace the change and transform your customer support now for better productivity in the future. Remember, our success is ultimately your success.