Unpaid break: this is any time during which the Agent is “Punched-In” but does not have the VAVision Desktop Application project timer running. In short, any time discrepancy between Total Time Punched In and Clocked Hours will be categorized as an “Unpaid Break”.
No, lunch breaks should be included in your End of Day (EOD) Reports so that they are properly categorized.
Your supervisor has the ability to edit or update your clocked time. Coordinate with your supervisor so they can address any issues.
In VA Vision website go to Attendance>(select the date range)>then click “submit”. All information will be appearing e.g. Date, Punch-in, Punch-out, Breaks, Etc. If anything is unusual or missing, please inform your supervisor.