Title: How To Scale Your Customer Service Team With Virtual Assistants
Are you part of the burgeoning independent insurance agent industry? Perhaps you’re constantly wrestling with the challenges of servicing clients promptly, accurately and personably. If you’re under pressure to do more with fewer resources, we’ve got some exciting news for you.
The transformative solution you need is already here: virtual assistants (VAs). Our team at Agency VA has first-hand experience of how virtual assistants can transform your customer service operations – making them efficient, scalable, and cost-effective. But don’t take our word for it, according to Deloitte’s “Global Outsourcing Survey,” 78% of businesses all over the world feel positive about their relationship with their outsourcing partner.
## Why Virtual Assistants?
Before we delve into the how, let’s establish the why. Why should you leverage a VA instead of hiring an in-house team?
1. **Cost Savings**: Hiring full-time, in-house staff is an expensive endeaveor. When you consider salaries, benefits, taxes, recruitment, and training expenses – the costs add up fast. According to the U.S. Bureau of Labor Statistics, an employer spends an average of $36.32 per hour worked by an employee. By contrast, a VA costs a fraction of this amount, offering drastic savings for your business.
2. **Flexibility and Scalability**: Unlike traditional hiring, scaling up is incredibly simple with virtual assistants. Whether you’re experiencing a surge in demand or entering a quiet period, you can rapidly adjust your VA team size to precisely match your business needs.
## Finding the Right VAs
Now that we’ve glimpsed at the benefits, let’s talk about the essential next step: how to find the right VAs for your team. The global workforce staffing market is vast and often challenging to navigate. But don’t let this deter you!
Agency VA specializes in staffing solutions for the independent insurance agency industry. Our rigorous screening process goes beyond evaluating educational and professional credentials. We conduct extensive psychological profiling to ensure candidate’s temperament is in harmony with an agency’s work culture and client profile.
Feel free to [schedule a meeting](https://agencyva.com/contact-us) with our team to learn more about our process and to answer any questions you may have.
## Managing Your VA team
Delegating tasks to your new VA team can feel daunting. But fear not – effective remote worker management software like AVA can streamline the process. AVA is designed to create clarity, ensure accountability, and track performance in real time, making remote work seamless.
Considering recent reports from Stanford University, finding effective remote work tools is crucial. They found that performance improved by 13% when employees worked from home. Virtual teams have the potential not only to cover customer service but potentially even enhance it – provided you have the right management systems in place.
Scaling your customer service team with VAs is not just a solution for your current challenges. It’s a strategic move that will poise your independent insurance agency for future growth and competitiveness [Rf. McKinsey’s report].
Are you ready to join the ranks of impactful organizations that have embraced the future of work? Ignite new possibilities for service efficiency and client satisfaction with a virtual assistant from Agency VA. Utilize our remote worker management software AVA to make sure you’re getting the best out of your team. Your customers, and your bottom line, will thank you.